Privacy Policy

Introduction

Pendergast Fitness LLC DBA Orangetheory Fitness Visalia respects the privacy of visitors and customers. This Privacy Policy describes how information is collected, used and protected when someone interacts with our website or our business.

Information We Collect

Information we collect may include:

• First and last name
• Email address
• Telephone number
• Information submitted through website forms
• Appointment and scheduling information
• Communications with the business
• Basic website and device information
• Other information voluntarily provided by the consumer

How Information Is Used

Collected information may be used to:

• Respond to requests for information
• Communicate with prospective and existing customers
• Schedule workouts, consultations or appointments
• Send confirmations and reminders when appropriate consent has been provided
• Provide customer support
• Provide service-related communications
• Send promotional or marketing communications when the consumer has affirmatively opted in
• Maintain business records
• Improve the website and customer experience
• Protect against misuse or fraudulent activity
• Comply with applicable legal requirements

SMS and Mobile Information

Providing a telephone number does not by itself constitute consent to receive SMS marketing communications. SMS consent is separately and affirmatively collected through our website where applicable, and consumers may choose whether they wish to receive marketing and/or non-marketing text messages.

"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

Consumers who have opted into SMS may receive only the types of communications associated with the consent they provided. Non-marketing messages may include responses to inquiries, scheduling, workout scheduling, appointment confirmations, workout confirmations, appointment reminders and service-related communications. Marketing messages may include studio updates, special offers and promotions.

Message frequency may vary. Message and data rates may apply. Consumers can reply STOP to opt out. Consumers can reply HELP for assistance.

Third-Party Service Providers

We may use service providers to help operate our website, communications, scheduling, customer service and other business functions. SMS opt-in data and consent are not shared with third parties for their own marketing or promotional purposes.

Data Security

We use reasonable administrative, organizational and technical safeguards intended to protect personal information. No method of transmission or storage can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations and resolve disputes.

Consumer Choices

• Decline optional SMS consent
• Unsubscribe from marketing communications
• Reply STOP to SMS messages to opt out
• Contact the business with privacy-related questions

Contact Information

Pendergast Fitness LLC DBA Orangetheory Fitness Visalia

See also our Terms & Conditions.